Qualifications  

• Diploma in Aviation Security
• PSMB Train-the-Trainer program (TTT/5064)
• Malaysia Airlines Leadership Development Train-the-Trainer Program
• Certificate in Training and Development IPD United Kingdom
• TQM (Customer Service) Master Trainer Ashridge Management College United Kingdom
• Malaysia Airlines Essential Trainers’ Skills
• Malaysia Airlines Executive Development Program
• Malaysia Airlines Facilitator Performance Management System
• IATA Aviation Security (Distinction)
• IATA Fraud Prevention Instructor
• Commercial Crime (PDRM)
• Airport Security Management (United States of America)
• Hostage – Taking and Negotiation
• Handling Disruptive Passenger
• Passenger Profiling & Document Verification
• Corporate Fraud – Detection & Prevention Strategies
• MAS Business Continuity Plan Leader

Experience   

Consultant/ Senior Trainer (2011 – Present)

He is currently working in the capacity of an independent Facilitator and Trainer in collaboration with Lillama College (City & Guilds UK) Vietnam and in Malaysia with Petronas Carigali Sdn Bhd. Designing and training courses for a variety of Companies, Businesses and Clubs throughout Malaysia. A sought after Bi-lingual Trainer in fields of expertise as diverse as Train the 

Trainer, IAOP Marketing & Sales, Negotiation Skills, Performance Management, Conflict Management, TQM, QCC, Customer Service, Human Potential Development, through to Team building, Motivation, Communication, Language and writing skills, Security Management, Crisis Management and Situational Crime Prevention.

Security Controller / Chairperson, Penang Airport Risk Management Team / Principal Trainer Aviation Security/ Facilitator for Performance Management, Malaysia Airlines (1995 – 2011)

As a Security Controller (Quality Assurance) he was responsible for Security Quality Assurance processes throughout the company (system wide).

As Project Manager for a key company-wide initiative which brought security systems to the highest international standards. This multi-million dollar Integrated Security System required interaction with Consultants, Contractors as well as communications throughout the organisation from Managing Director to casual staff and a comprehensive knowledge of the logistical, technical and practical components.

As Security Controller Northern Region, he headed the Aviation Security Management team to oversee the security operations at every level for Malaysian Airlines involving three airports i.e. Alor Setar, Langkawi and Penang. He successfully upgraded the quality of operations resulting in a significant improvement in anti-hijack, anti-sabotage and anti-pilferage measures, many areas of customer service, safety and day to day work ethics.

Chairperson, Penang Airport Risk Management Team

Lead a multi-faceted team comprising of Government / Regulatory bodies with the objective of conducting Risk Assessment and providing recommendations and actions to State Government.  

As a Principal Trainer Aviation Security, he was instrumental in developing, training and implementing numerous Aviation Security courses involving thousands of individuals both internally and externally.

He developed and implemented skill specific courses covering a wide range of vital operational skills. The courses included Investigation, Passenger profiling and Document verification, dealing with disruptive people, Anti-Hijack / Sabotage / Pilferage measures and Handling Acts of Terrorism. 

Facilitator for Performance Management Training

• Designed, Developed and Facilitated the Performance Management System

Facilitator / Trainer Human Potential Development

• Designed and delivered innovative indoor and outdoor soft skills training programs such as Train The Trainer, Presentation Skills, Customer Service , Marketing & Sales techniques, Negotiation skills, Conflict Management, Team Building and Corporate War Games.

Facilitator / Trainer Total Quality Management

• Total Quality Management and QCC in line with company directives.
• Handling with confidence and enthusiasm a wide range of participants including all levels of staff ranging from ground staff, Marketing & Sales Agents, Cabin Crew, Pilots and Senior Executive management administration within MAS.
• Customer Service Excellence

EXPERIENCE IN THE FIELD OF TRAINING ACTIVITIES :

Below are some of the customers that have benefited from his expertise:

• Transmile Aviation (Aviation Security)
• Kuala Lumpur Airport Services (KLAS ) Aviation Security
• KLCC Operations Management and Retailers(Situational Crime Prevention & OSHA)
• LRT (Crisis Management)
• Malaysia Airports Holding Berhad (Business Continuity Management)
• UniMAP (Effective Communications Skills Corporate Perspective)
• Great Eastern Insurance (Reawakening - Marketing & Sales techniques )
• GMS Groups of Company (Team Building)
• RESAA Solicitors (Team Building and Time Management)
• NUSURAYA Power Tech (Team Building)
• Sri Dasmesh School Camp(Team Building / Motivational)
• KPK Quantity Surveyors Sdn Bhd (Communication Skills / Language & Technical writing / Presentation Skills)
• IGB Holdings (Communication Skills / Think On Your Feet)
• SCA Hygine Malaysia Sdn Bhd (S.E.D.A.R)
• SkyNet (S.E.D.A.R)
• American Air Filter (AAF) Sdn Bhd (Marketing & Sales, Negotiation Skills, Customer Services)
• OYL (Communication Skills / Marketing and Sales Skills / Negotiation skills / Customer Services )
• Lillama College Vietnam (City & Guilds ) Train the Trainer
• Petronas Carigali Sdn Bhd (ILM)Train the Trainer
• 1MGRIB PSMB IAOP Marketing & Sales (Class evaluated by Puan Siti & Puan Farah) Kota Kinabalu
• GWIP Sdn Bhd (S.E.D.A.R)
• Malaysian Sheet Glass Sdn Bhd (Negotiation Skills)
• ERA Technology Communication Art & Design IPOH (Communicate to Connect)
• Penang Convention & Exhibition Bureau (Team Building)
• Fantastic Culinary & Pastries Academy IPOH (Communicate to Connect)
• AB Mauri (Crisis Management / Business Continuity)
• Mafipro Sdn Bhd / Guinea Foods Sdn Bhd / SFI Food Sdn Bhd (Effective Time Management)
• Mafipro Sdn Bhd / Guinea Foods Sdn Bhd / SFI Food Sdn Bhd (Managerial Skills)
• Penang Convention & Exhibition Bureau (Corporate War Games)
• MRCA Academy (Getting Your YES in the Negotiation Game)
• Knowledge Evolution Sdn Bhd (Negotiation Skills for Sales Professionals)
• Fantastic Culinary & Pastries Academy IPOH ( Train The Trainer)

Skills & Strength

• Distinguished Toastmaster (the highest award given by Toastmasters International)
• Qualified as a Master of Ceremonies (MC) Bi-Lingual
• Tri-lingual Trainer (fluent in English language, Bahasa Melayu and Tamil language).
• Advanced written: English language and Bahasa Malaysia
• Spanish speaking tour guide